Community Guidelines

Stepin is built to create a trusted, safe, and respectful environment for:

• Property Owners / Managers
• Tenants
• Guest Users

These Community Guidelines define acceptable behavior on the Platform.
All users must comply while using Stepin in India.

1. BE HONEST

Users must:

• Provide accurate information
• Represent their role truthfully
• List only legitimate properties

Do not: Post fake listings, misrepresent ownership or tenancy, or impersonate another individual.

2. RESPECTFUL COMMUNICATION

When using messaging features, you must be respectful and professional.

Do not: Harass or threaten, use abusive language, or discriminate based on race, religion, nationality, caste, gender, or background.

3. AUTHENTIC DOCUMENTS

If uploading documents: Upload only genuine and lawful documents.

Do not: Upload forged IDs or documents belonging to others.
Fraudulent uploads may result in account suspension.

4. FAIR USE OF LISTINGS

Owners must list only properties they are authorized to manage.

Do not: List unlawful accommodations, misstate property features, or advertise unavailable spaces.

Tenants and Guests should conduct independent due diligence.

5. SAFE PLATFORM USE

Users must not: Use Stepin for unlawful housing arrangements, coordinate illegal subletting, or facilitate unsafe living conditions.

Users are responsible for complying with applicable laws in their jurisdiction.

6. ISSUE REPORTING

The issue reporting feature is for genuine operational concerns.

Do not: File false complaints or use it to harass others.

7. OFF-PLATFORM DEALINGS

Stepin is not responsible for:

• Agreements made outside the platform
• Payments made privately

Users should exercise caution.

8. GUEST USER RESPONSIBILITY

Guest Users must engage respectfully and use the platform for legitimate inquiry.

Do not: Spam, mislead, or pretend to be tenants or owners.

9. PROHIBITED ACTIVITIES

Users must not:

• Upload unlawful content
• Engage in fraud
• Attempt unauthorized access
• Misuse personal data of others

Such actions may result in listing removal, account suspension, or platform restriction.

10. PLATFORM ENFORCEMENT

Where violations are detected, Stepin may review content, remove listings, restrict access, or suspend accounts.

11. LEGAL COMPLIANCE

Users agree to comply with applicable housing laws and Indian IT laws.

12. REPORTING VIOLATIONS

Violations may be reported at: hello@stepin.live

Stepin aims to foster a safe and trustworthy housing ecosystem. By using the Platform, you agree to follow these Guidelines.